Thank you for purchasing our home decor products. We hope every customer has a satisfactory shopping experience. If you are not satisfied with the received goods, eligible orders can be returned.
Due to changes in the market environment and long-term operational pressure, and continuous losses, the merchant has decided to clear out inventory at a loss. Currently, all goods are being sold as clearance items, with limited quantities available while supplies last. We will still provide reasonable return and refund services according to relevant after-sales procedures.
- Return Period
Return Time: Within 30 days of receiving the goods.
If you need to return an item, please contact customer service within the specified time and provide your order number and relevant purchase information so that we can assist you in processing your return request.
- Return Conditions
To ensure a smooth return process, please meet the following conditions:
The return request must be submitted within the return period;
The goods and accessories should be kept as intact as possible;
It is recommended to retain the original packaging and shipping information;
If the goods have quality problems, are damaged during transportation, or do not match the order description, please contact us promptly.
Opened items can also be returned. Please contact customer service in advance to confirm the return process and arrangements.
- Return Process
Contact customer service to submit a return request;
Provide the order number and product information;
Obtain the return address and instructions;
Return the item as required;
We will process the refund after receiving and confirming the returned item.
- Shipping and Logistics Information
Shipping Location: USA
Order Processing Time: Same Day
Shipping Time: 2 Days
After successful payment, we will process the order as soon as possible and arrange for shipment from our US warehouse. Logistics time may vary depending on the destination, weather, or logistics service provider.
- Refund Policy
After the return is approved, we will arrange the refund:
Refund Arrival Time: 3 Days
The refund will be returned using the original payment method. The specific arrival time may be affected by the processing speed of the bank or payment institution.
- Clearance Sale Items
As this sale is an inventory clearance activity, due to continuous losses, the merchant has decided to clear out inventory at a loss. Some items may not be restocked. Please purchase promptly based on your actual needs.
Thank you for your understanding and support. For any returns, refunds, or order-related issues, please contact our customer service team. We will do our best to assist you.